Where
we’re
always
happy
to help.

 
Please get in touch with us if you need any additional information or help with bookings or tours. We look forward to sharing our land with you.

OPERATING DAYS & HOURS.

Please see our operational dates below. Book online now to avoid disappointment.

Open Friday, Sunday, Monday from 10:00am – 6:00pm.

Last entry information.

• Hell’s Gate Geothermal Walk – 4:30pm

• Hell’s Gate Sulphur Spas – 4:30pm

• Hell’s Gate Mud Bath & Spas – 4:30pm

• Hell’s Gate Thermal Experience – 3:30pm

• The Hell’s Gate Experience – 3:30pm

Open Saturday from 10:00am – 8:00pm.

Last entry information.

• Hell’s Gate Geothermal Walk – 5:30pm

• Hell’s Gate Sulphur Spas – 6:30pm

• Hell’s Gate Mud Bath & Spas – 6:30pm

• Hell’s Gate Thermal Experience – 5:30pm

• The Hell’s Gate Experience – 5:30pm

Open Friday, Saturday, Sunday from 10:00am – 6:00pm.

Last entry information.

• Hell’s Gate Geothermal Walk – 4:30pm

• Hell’s Gate Sulphur Spas – 4:30pm

• Hell’s Gate Mud Bath & Spas – 4:30pm

• Hell’s Gate Thermal Experience – 3:30pm

• The Hell’s Gate Experience – 3:30pm

Open Monday from 10:00am – 4:00pm.

Last entry information.

• Hell’s Gate Geothermal Walk – 2:30pm

• Hell’s Gate Sulphur Spas – 2:30pm

• Hell’s Gate Mud Bath & Spas – 2:30pm

• Hell’s Gate Thermal Experience – 1:30pm

• The Hell’s Gate Experience – 1:30pm

New Zealand moves to the COVID-19 Protection Framework, also known as the traffic lights, on 3 December. This new approach to COVID-19 will introduce more freedom for vaccinated New Zealanders.

We will be open under all traffic light colours: Red, Orange and Green.

To ensure the wellbeing of our staff, community, and our local health system, we are requiring everyone over the age of 12 visiting our complex to follow these requirements:

  • All visitors must be fully vaccinated and are required to scan their ‘My Vaccine Pass’ on arrival.
  • Sign in using the NZ COVID Tracer App
  • Wear Face Coverings in all indoor areas
  • Comply with any additional public health measures (including social distancing) that are in place at the time of visit.

We are open with the following protocols in place:

  • Reduce the maximum numbers of visitors in the Mud Spa complex to comply with current Government guidelines.
  • The Reception, Retail and Cafe space will have a limited capacity to comply with current Government guidelines.
  • Face masks, social distancing, sanitising and mandatory scanning or signing in will be required.

If you are unable to visit due to the new requirements:

If you are affected by the framework and can no longer visit us, we are happy to amend your booking to a later date or to discuss a refund with you.

Please be patient while we adopt the new traffic light system. There may be delays in trying to contact us and in entering our complex.

If you have any questions, please don’t hesitate to get in touch by emailing [email protected]

The rules for COVID-19 continue to change rapidly and regularly. We will be updating this web page if our situation changes, so please check back regularly for updates.

If you would like more information about COVID-19 and their risk assessments on the official COVID-19 website www.covid.govt.nz

We may look to extend our hours subject to demand, so watch this space.

Contact

Have any questions?
Please get in touch.

Hell’s Gate is located just outside of Rotorua’s city centre. From the city simply travel east on SH30. At approximately 5 minutes past the airport, you will turn right towards Whakatane. Hell’s Gate is 3kms down this road.

For ease we also offer a shuttle service that can collect you from various stops around central Rotorua. Get in touch and we can help organise this.

We look forward to seeing you.

+64 07 345 3151

351 State Highway 30
Tikitere, Rotorua
New Zealand

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