Where
we’re
always
happy
to help.

 
 
Please get in touch with us if you need any additional information or help with bookings or tours. We look forward to sharing our land with you.

Contact

Have any questions?
Please get in touch.

Hell’s Gate is located just outside of Rotorua’s city centre. From the city simply travel east on SH30. At approximately 5 minutes passed the airport, you will turn right towards Whakatane. Hell’s Gate is 3kms down this road.

For ease we also offer a shuttle service that can collect you from various stops around central Rotorua. Get in touch and we can help organise this.

We look forward to seeing you.

+64 07 345 3151

351 State Highway 30
Tikitere, Rotorua
New Zealand

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Map

FAQs

General Information.

Hell’s Gate is the most active geothermal park in New Zealand and home to its only mud spa. Due to the composition of the geothermal system our muds and waters found here at Hell’s Gate have unique healing properties only found here!

We are open every day except for Christmas Day.

Summer 1 October – 31 March

Geothermal Reserve 8.30am – last entrance 6.30pm (light dependent)

Spa facilities open 8.30am – last entrance 8:30pm

Winter 1 April – 30 September

Geothermal Reserve 8.30am – last entrance 4:00pm

Spa facilities open 8.30am – last entrance 7:00pm

Hell’s Gate provides a complimentary shuttle pick-up and drop-off, available from within the Rotorua central area. Bookings are essential, phone +64 (0)7 345 3151 or add to your booking at check out.

Summer 1st October to 31st March

Pick-up - Rotorua: 8:50am, 12:50pm, 4:50pm and 6:50pm.

Depart - Hell’s Gate:12.30pm, 4:30pm, 7.30pm and 9:00pm.

Winter 1st April to 30th September

Pick-up - Rotorua: 8:50am, 12:50pm and 3:50pm.

Depart Hell’s Gate: 12.30pm, 3:30pm and 6:30pm.

You can book by telephone, using our website, or by contacting us via email [email protected]. We recommend that you book your spa experiences or packages in advance to avoid disappointment.

This will only add to your experience; the reserve has a noticeable increase in activity and steam during the rain. Bring your own jacket or purchase a poncho, available from the ticketing office for $3.50. The mud bath and Sulphur spas are outside but have shade covers which makes bathing in the rain no problem.

Yes, the spa facility is wheelchair accessible with the appropriate ablutions. The tracks through the geothermal reserve are made with natural stone from the area we recommend only wheelchairs made for off-road situations accompanied by an experienced helper.

Spas.

Soothe Spa – Is a semi-private setting amongst native gardens overlooking the geothermal park.

Secluded Spa – Is for those looking for additional privacy, the mud pools are completely private. There are two large sulphur spas which can used by all bathers in this area, however, there is also a private lounge for Secluded Spa guests only.

Both spa facility’s use the same geothermal mud and sulphur waters.

You can bring your own, but swim suits, shorts and towels can be hired at reception for $5.00 per item. These items are commercially laundered after each use. We also have a range of swim suits for sale, subject to availability.

The chemical makeup of our muds and waters will tarnish most jewellery, particularly silver. After bathing, your pores will be releasing minerals for 24 hours and it is our recommendation to leave jewellery off during this time. If jewellery does tarnish it can be easily cleaned, we recommend visiting our friends Rod and Janine at Rotorua Jewellers.

The minimum age for the mud baths is 2.5 years of age. The sulphur spa is 6 months of age. All children under the age of 16 must be supervised by a caregiver at all times.

It is not our recommendation but is an individual’s choice, if uncertain contact your health professional.

The mud and sulphur water are collected from our geothermal park.

The baths have 40 – 60kgs of mud suspended in the geothermal water, on the bottom of the bath and in containers for easy access.

After thorough consultation with health professionals and Kaumātua, a recommendation of 20 minutes per person per day was given for health and safety reasons.

The temperatures range from 37 – 41°C.

After your experience.

Rinse thoroughly at Hell’s Gate and wash separately with cloudy ammonia in cold water as soon as possible and line dry, do not use a dryer. Appropriate washing powder can be purchased from the ticketing office.

If your swim suit is white this is a possibility, if not and you follow the above recommendations and you should have no problem.