QUALMARK – GOLD.

The Qualmark logo means you can book with confidence, knowing that the experience is quality-assured to the highest standards. Whether you're looking for places to stay, things to do or ways to get around, a business displaying the Qualmark logo represents the best tourism experience New Zealand has to offer.

All Qualmark endorsed visitor accommodation, activity, service and transport providers have been assessed by independent business advisors against the highest standards to recognise the best sustainable tourism businesses in New Zealand.

A Gold Award recognises the best sustainable tourism businesses in New Zealand, with the delivery of exceptional customer experiences an integral part of everything they do. A Gold Sustainable Tourism Award identifies those businesses leading the way in making the New Zealand tourism industry a world class sustainable visitor destination.

TIAKI PROMISE

At Hell’s Gate, we proudly uphold the Tiaki Promise, Aotearoa New Zealand’s commitment to care for the land, culture, and communities for current and future generations. We integrate this promise throughout every visitor journey, from providing culturally authentic storytelling and guidance on respecting geothermal environments, to encouraging sustainable practices such as waste reduction and safe, responsible travel. We kindly ask you to join us in acting as guardians during your time in Aotearoa, protecting and preserving our home.

Hāpai Access Card

Hell’s Gate has officially joined the Hāpai Access Card scheme, reinforcing our commitment to providing an inclusive and excellent visitor experience for people with disabilities. This initiative ensures that all visitors can enjoy Hell’s Gate with greater confidence and accessibility. For more information, please visit the official Hāpai Access Card webpage.